1. Can I contact the girl I helped? I want to sponsor that girl

As our website states, Rescue Gifts are symbolic and represent many of the programs, projects and tools that compose the IRC's work every day around the world. This gift is symbolic of our education work with girls in places like Syria, Lebanon and the Congo.

By purchasing a Rescue Gift, you are allowing the IRC to deliver comprehensive and critical support to refugees and vulnerable families worldwide. Your gift will be used when and where it is most needed. And when combined with those of other donors, your Rescue Gift becomes a powerful means to survival, recovery, and the restoration of dignity for those in need of education, medical care, livelihood support and other critical services. If you would like, you can also learn about our child education programs below. In 2017, the IRC provided 1.14 million children with schooling and education opportunities. Read more about our life-changing work here:

• https://www.rescue-uk.org/sesame
• https://www.rescue-uk.org/outcome/education

If you would like to restrict your donation only to specific countries or to child education, please contact Supporter Care on 020 3983 9000 who will be happy to assist you.

2. When will I receive my card?

Printed cards will arrive in approximately 15 days. For your card to arrive in time for Christmas Day 2020, please make your order on or before 17th December 2020.

3. How do I make changes to the eCard I ordered?

Unfortunately, we are unable to make changes to eCards after the process has been finalised.

4. My recipient or I didn’t receive the eCard yet. When should I expect to see the eCard?

As per your order, we have emailed the eCards. If it does not appear, please make sure to also check yours or the recipient’s SPAM folder as our emails get occasionally diverted there.

5. I am not sure what to do with the cards.

You can honour a friend or loved one with a beautiful printed card or eCard during the holiday season or for a special occasion. On each card, we will share that you have made a donation to the IRC in their name and also share why this symbolic gift matters. You will also have the opportunity to write a personal and heartfelt message to your friend or loved one inside the card. If you would like to solely make a donation and do not want to send or receive cards or if you would like to send a card to your family or friends, please click on the second option on the receipt. Then complete your order according to your preferences. If you would like to make a donation and do not want to send a card, you can simply select the “no card” option on the card type.

6. I keep getting an error message, even after I entered the correct email address. I can’t complete the order because of the error message.

Please accept our sincere apologies for any inconvenience our website might have caused you. Additional space and any punctuation at the end or front of the email may cause this type of error message. If that does not work, please try to use a different browser to make your donation again. If you are still experiencing this error, please contact Supporter Care on 020 3983 9000. We will be happy to assist you over the phone.

7. I’m having problems making the order. The process stopped in the middle and the screen went black. I did not get a confirmation.

Please contact us either by email on contactus@rescue-uk.org or by phone on (0)203 983 9000, and we'll confirm whether your order went through and if needed, complete the order for you.

8. I want to make a change to my printed card order, such as my mailing address, email address, personal message or the image if I already completed my card order.

If you are looking to make any changes to your order, please email us at contactus@rescue-uk.org with the order number and the changes that you would like to make. Please note that we can only make changes 24 hours after your purchase, and that making these changes may delay the sending of your card.

9. I received an email from the IRC saying I have not finalised my cards but I already entered everything.

You may not have clicked the “Submit” button on the bottom of the page. Please click on the second option on the receipt that we emailed at the time of the order (How can I confirm that I filled out and sent my cards) and complete your order with your preferences.

10. My recipient lives outside of the U.K. and a printed card option is not available for residents in other countries.

Unfortunately, we do not offer shipping options outside of the United Kingdom. This is to help keep our costs down to ensure our Rescue Gifts donations benefit our programs. However, we do offer the option to send a beautiful eCard. We can send it directly to you to print out if you like, or directly to your recipient if you can provide their email address. Please contact us at contactus@rescue-uk.org if you would like to send an eCard.

11. I see multiple charges on my account.

Please email contactus@rescue-uk.org for any refunds and please allow 5-6 business days for the refund to appear on your account.

12. I ordered 20 cards, but I only want to receive or send one card stating 20 years of school have been donated.

Please email contactus@rescue-uk.org with the order number and the recipient’s information, including the address to send a notification card or email address if you prefer an eCard. Also let us know if you have a personal message to include in the card.

13. What is inside the newborn baby kits?

As our website states, Rescue Gifts are symbolic and represent many of the programs, projects and tools that compose the IRC's work every day around the world. One of these tools is a newborn baby kit. These kits give mums in places like Zimbabwe essential items they need to care for their child such as baby soap, Vaseline, towels, booties, clothing, and cotton wool.